I didn’t stand in line to get an iPhone the first day they were released, but I did purchase one soon after the initial launch. I knew that as an early adopter I was taking a risk on such a new product, but I was pretty shocked when Apple cut the price in half only a few weeks after I paid the original full price for mine. However, Apple made good with me by offering a $100.00 gift certificate to those who purchased an iPhone prior to the price cut. I would have preferred a refund of the difference in cash (not as a gift certificate), but already knowing the risk, I was just glad that Apple did something for us who purchased early.
I have to admit that I love my iPhone. I’ve had it for about seven months now and I still enjoy it as much as I did when I first got it. But about two weeks ago, the screen on my phone started to become unresponsive in certain areas. Basically when I would touch the screen in those areas, nothing would happen. So after a call to AT&T (who then directed me to Apple) and making an appointment via the Apple website, I was all set to see a “Mac Genius” about the problem with my iPhone.
I was fully expecting Apple to ship my phone off to get fixed, leaving me with either no phone at all or having to rent a “loaner” phone. According to stories I read online, that is how some Mac Stores were handling iPhone issues. However, after about a five second demo to the Mac Genius, he was ready to replace my iPhone with a new one. After that, the only foreseeable issue was that I was going to lose all of my contacts and settings from my old phone. Just to be safe, I spent some time jotting down numbers of contacts that I thought I’d have a hard time getting again.
I was pretty happy after leaving the Mac store with a new phone and wasn’t too upset about losing all of my contacts and settings. However, Apple surprised me one more time when I got home and plugged my new iPhone into iTunes to update the software. It instantly asked me if I wanted to restore all of my settings on the new phone. To my surprise, once the restore was done, not only did I have the latest iPhone firmware, the information on my new phone was a complete duplicate of my old phone. That includes pictures, email settings, contact and even old text messages. I have to say, I was very impressed.
So not only do I have a new iPhone, it just got 100 times better with the iPhone January 2008 Software Update. I’m stoked.